Legal

Terms & Conditions

Last updated: May 2026  ·  ESGCompliancer.com

1. About us

ESGCompliancer ("we", "us", "our") is an ESG compliance consulting business operating in the United Kingdom. Our website is www.esgcompliancer.com and our contact email is hello@esgcompliancer.com.

These Terms and Conditions govern the relationship between ESGCompliancer and any client ("you", "your") who engages our services. By instructing us to perform any service, you confirm that you have read and agree to these terms.

2. Our services

We offer the following ESG compliance services to UK businesses:

• The ESG Audit (£750): A one-off ESG gap report reviewing your tender submissions and identifying compliance shortfalls against your buyer's requirements, including a 30-minute debrief call.
• The Compliance Build (£2,500): A project-based service producing a full ESG compliance document pack including a PPN 06/21-compliant Carbon Reduction Plan, Scope 1 and 2 emissions calculation, Modern Slavery Statement, and governance structure documentation.
• The ESG Retainer (£750/month): An ongoing monthly service managing your ESG compliance requirements including annual report updates, portal management, questionnaire responses and regulatory monitoring.

The specific scope of work for each engagement will be confirmed in writing by email before work commences. Any work outside the agreed scope will be quoted and agreed separately before being undertaken.

3. Engagement and instructions

An engagement begins when you confirm your instruction to us in writing (by email) and we confirm acceptance. A verbal instruction does not constitute a binding engagement.

You are responsible for providing us with accurate, complete and timely information required to deliver the agreed services, including utility bills, fuel records, company information and any buyer questionnaires. Delays caused by late or incomplete information from you may affect delivery timelines and do not entitle you to a refund or fee reduction.

4. Fees and payment

One-off services (Audit and Compliance Build)

• Payment of 50% of the agreed fee is required before work commences
• The remaining 50% is due upon delivery of the completed work
• Payment is due within 14 days of invoice

Monthly retainer

• The first month's retainer fee is payable in advance before work begins
• Subsequent monthly fees are invoiced at the start of each calendar month and due within 14 days
• Retainer services are provided on a rolling monthly basis with no minimum term beyond the initial month

Late payment

We reserve the right to charge statutory interest on overdue invoices at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to suspend services where invoices remain unpaid beyond 30 days.

Rush work

Work required within 5 business days of instruction may be subject to a rush surcharge of up to 50% of the standard fee. This will be confirmed before work begins.

5. Delivery and timelines

• ESG Audit: Delivered within 48 hours of receiving all required information from you
• Compliance Build: Typically 4–6 weeks from instruction, subject to timely receipt of required data
• Retainer: Ongoing as agreed in the monthly scope

All timelines are estimates and not guaranteed. We will notify you promptly if we anticipate any delay. We are not liable for delays caused by third parties, force majeure events, or your failure to provide required information on time.

6. Cancellation and refunds

Cancellation by you

• If you cancel before work has commenced, your deposit will be refunded in full
• If you cancel after work has commenced, you will be charged for work completed to date at our standard day rate of £450 per day, up to the total agreed fee
• For retainer services, you may cancel with 30 days' written notice. Fees already paid for the current month are non-refundable

Cancellation by us

We reserve the right to terminate an engagement if you fail to provide required information within 30 days of request, or if you act in a manner that makes the professional relationship untenable. In this case, you will be charged only for work completed to date.

7. Intellectual property

Upon receipt of full payment, all ESG compliance documents, reports and materials produced for you become your property for use in your business.

We retain ownership of all templates, methodologies, processes and know-how used to produce your deliverables. We may use anonymised and aggregated information from our work to improve our services, provided no identifying information about you or your business is disclosed.

8. Confidentiality

We will keep all information you share with us strictly confidential and will not disclose it to any third party without your prior written consent, except where required by law or regulation.

We ask that you keep confidential any proprietary methodologies, templates or processes we use in delivering our services.

9. Limitation of liability

Our services provide ESG compliance support based on our professional knowledge and the information you provide to us. We do not guarantee that any documents we produce will result in a successful tender outcome, as this is determined by the buyer and factors outside our control.

We are not qualified legal advisers. Nothing in our deliverables constitutes legal advice. Where legal advice is required, you should consult a qualified solicitor.

Our total liability to you in connection with any engagement is limited to the total fees paid by you for that specific engagement. We are not liable for any indirect, consequential or economic loss, including loss of contracts, loss of profit or reputational damage.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

10. Professional indemnity

We maintain professional indemnity insurance appropriate to the nature and scale of our services. Details are available on request.

11. Governing law

These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these Terms and Conditions from time to time. The updated version will apply to any new engagements entered into after the date of the update. We will notify existing retainer clients of any material changes with 30 days' notice.

13. Contact

For any questions about these terms, please contact us at:

• Email: hello@esgcompliancer.com
• Website: www.esgcompliancer.com